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Delivery

FREE DELIVERY ON ALL ORDERS OVER £50

This free delivery is available for all products except large aquariums, vivariums,  frozen foods and other fragile or perishable products.

Shop Terms & Conditions
Sizes/ volumes
All sizes are aproximate and all aquarium sizes are given as length x height x width. All products sold by volume are based on volume when packed. as a guide we use the following packing bag sizes, 10ltr - 450 x 300mm bag, 20ltr - 600 x 450mm bag,
Copyright
© 2009 Jungle Pets. All rights reserved. Jungle Pets contains material which is derived in whole or in part from other sources and is protected by international copyright and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from Jungle Pets including our web site computer code.
Shipping
Unless otherwise stated we will endeavour to despatch all orders placed by 2pm from stock items.
Privacy & Security
The purpose of this statement is to explain to you how we may use your personal information. By registering as a user of the services provided by Jungle Pets and by using the Jungle Pets web site generally you agree to this use.
What information will you hold about me and will it be safe?
Information that we currently collect is as follows;
• Name, address, e-mail, telephone number, and order details. We DO NOT store any credit card information that you enter.
• Other data, from time to time, to help us provide you with improved products and services
Cookies
Cookies are small pieces of information stored by your browser on your computer's hard drive. Cookies are used to make the link between you and the information you have provided to the web site. This allows your shopping basket to be kept separate, and allows you to add products to your basket without the need to login. Most web browsers automatically accept cookies, though you do not have to. If you disable cookies from your browser you will not be able to create a shopping basket or place an order. The cookies we store only hold your username, user id and your basket products.
We endeavour to take all reasonable steps to protect your personal information.
Is it safe to give my credit card details over the internet?
Any credit card information sent to us is encrypted (scrambled) via the secure Google system while being sent over the Internet. When it reaches Google they then encrypt the content so that it can only be read by authorised personnel. This makes it very difficult for anyone to intercept your details
How will you use the information that you collect?
We use this information to help us better understand your browsing and shopping requirements. Through this we believe that we can offer you more relevant and timely products and services and attempt to improve your browsing and shopping experience with us. The main uses of the data are:
• To process your order and administer your account (including debt tracing and collection and fraud prevention).
• To enable us to review, develop and improve the products, services, special offers and events that we offer.
• To provide access to future planned privileged areas of the website and provide additional information.
• To administer contests and competitions.
• To keep you informed about new products (if you choose that option).
Refunds & Returns & Discounts
You may return items sold by Jungle Pets within 14 days of delivery for a refund excluding any delivery charges and a handling charge of 25%.
We cannot accept returns of certain items, including, but not limited to:
  • Any item that has been fitted or used
  • Any item that is not in its original condition, is damaged, or is missing parts.
  • Any item that is gas-powered or contains flammable liquids.
  • Any specially produced or non stock products.
You have the right to cancel any order within seven days of your contract with The Jungle Pets, or seven days of receipt of the goods (whichever is the longer).
If you do cancel your order, you will have your payment returned and must return the goods to us in the same condition in which you received them, via a suitable carriage method. If your order is made to measure, ie not a standard stock item, then all monies paid are non refundable.
All discounts are offered to customers in good faith. Jungle Pets reserves the right to withdraw discounts at any time in the event of abuse or other misuse.

We are expanding our web site constantly and are currently adding more than 100 lines every week. If you are an aquatic, pond or reptile supplier we may be interested in distributing your products. custom Links.

We pride ourselves on low prices and high quality products.