FREE DELIVERY ON VARIOUS ORDERS OVER £50
This free delivery is available for all products except large aquariums, vivariums, frozen foods and other fragile or perishable products. Large Aquariums etc will be delivered where possible on our own vans at cost, please contact us if you live above Glasgow, East Anglia, Cornwall, West Wales or Central London, or South Coast where delivery charges below apply. The free delivery will be shown as a discount at the end of check out, you must select a delivery option first which will show as a cost but then discounted below.
We aim to provide the widest choice of delivery options available to cover the products that we sell. Should you require a large quantity of products or special delivery of items such as aquariums we can often group different products together to ship products at the cheapest way possible. Please email any special requirements.
Aquariums, some vivariums and other fragile items carry a special packing charge due to the nature of the item. Please see this when checking out. Should you order multiple items which have special delivery charges please email your order to our office at firstname.lastname@example.org and we will give you a special delivery charge - generally 1 cost for the same number of products but this will depend on actual items ordered.
We aim to post out any orders received in the morning that same day (weekdays) and orders placed in the afternoon usually get dispatched the following day.
All prices below are based on Parcel force standard delivery areas. Should you be in the highlands of Scotland, Isles or Ireland, there may be additional costs. Please contact us for more details.
Parcel Force 48hr - parcels up to 24kg £8.95
Our standard parcel service is shipped by courier and is usually delivered within 2-3 days. This service is ideal for most items but is not recommended for frozen foods. If this delivery option is selected for frozen foods then these are shipped at buyers risk.
Standard Parcel delivery over 25kg £8.95
This service is for heavier items such as gravel, rocks etc , again shipped by courier but often we will split down very heavy items as the courier will not take a single heavy item due to health and safety.
1st class post Jiffy bag service £4.99
As our standard service this is ideal for small items that will fit into a A5 jiffy bag Ideal for spare parts etc required urgently.Sent out by post on first class service. Please try to place orders by 12.00 to allow time for order processing and packing.
Next Day Parcel service £15.00
This service is shipped by courier on their next day service. Ideal for frozen and perishable goods. Please try to place orders before 12.00 to allow time for order processing and packing.
Pallet delivery service £85
This service must be selected for large aquariums, large aquarium cabinets etc . Shipped on a 2-3 day service. We can often ship multiple items such as aquariums together for the same one off delivery cost.
All goods are dispatched as quickly as possible. However we can not be held responsible for our couriers. We do not recommend frozen or other perishable items to be shipped on Fridays as they often class next day as Monday. couriers deliver during daytime hours Monday to Friday so please allow for weekends when ordering.
Should you not receive your order please email our office bearing in mind that the couriers will not generally deliver on a weekend. Should you wish to return a product then you must return it to us in the same condition as received- any damages due to bad packing on returns will not be credited. Any other item returned must be returned with postage etc at your cost.
IF IN DOUBT OF THE BEST DELIVERY OPTION TO SELECT PLEASE EMAIL US FOR ADVICE. On items delivered on our own vans we reserve the rights to charge an additional costs where the delivery is out of the way from our routes etc.
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