FREE DELIVERY ON VARIOUS ORDERS OVER £50
This free delivery is available for all products except large aquariums, vivariums, frozen foods and other fragile or perishable products. Large Aquariums etc will be delivered where possible on our own vans at cost, please contact us if you live above Glasgow, East Anglia, Cornwall ,Devon, West Wales or Central London ie within the m25 or South Coast where additional delivery charges may apply .
The free delivery will be shown as a discount at the end of check out, you must select a delivery option first which will show as a cost but then discounted below.
We aim to provide the widest choice of delivery options available to cover the products that we sell. Should you require a large quantity of products or special delivery of items such as aquariums we can often group different products together to ship products at the cheapest way possible. Please email any special requirements.
Aquariums, some vivariums and other fragile items carry a special packing charge due to the nature of the item. Please see this when checking out. Should you order multiple items which have special delivery charges please email your order to our office at firstname.lastname@example.org and we will give you a special delivery charge - generally 1 cost for the same number of products but this will depend on actual items ordered.
We aim to post out any orders received in the morning that same day (weekdays) and orders placed in the afternoon usually get dispatched the following day.
All prices below are based on Parcel force standard delivery areas. Should you be in the highlands of Scotland, Isles or Ireland, there may be additional costs. Please contact us for more details.
Next Day Standard Parcel
For standard parcel next day delivery, orders must be placed before 12pm. This gives us time to pick and pack your order ready for collection in the afternoon.
Parcel Force 24hr - parcels up to 30kg £3.95
Our standard parcel service is shipped by courier and is usually delivered next day. This service is recommended for frozen foods. Cut of time 11am for next day
Standard Parcel delivery £3.95
This service is our standard and is Every for small packets / parcels or parcelforce for larger or heavier parcels
Items delivered on our own van
Usual delivery areas are:
Manchester, Liverpool and surrounding. Up the M6 to Glasgow
Up the A1 to Newcastle, from Doncaster. Sheffield, Derby, Nottingham and down the M1 to M25
Around the M25 - including within 4 miles of the M25, Birmingham and surrounding, down the M5 to Bristol and Cardiff from the M5
If unsure please message me for extra delivery charges. If you buy and there are extra charges we will contact you before delivery. Please be aware if you are out of our normal delivery areas, delivery could take longer than the normal 2-3 weeks.
All goods are dispatched as quickly as possible. However we can not be held responsible for our couriers. For van deliveries our driver can not carry large items up steps and delivery is road side only and our driver may / may not assist as it up to the drivers discresion. We do not recommend frozen or other perishable items to be shipped on Fridays as they often class next day as Monday. couriers deliver during daytime hours Monday to Friday so please allow for weekends when ordering.
Should you not receive your order please email our office bearing in mind that the couriers will not generally deliver on a weekend. Should you wish to return a product then you must return it to us in the same condition as received- any damages due to bad packing on returns will not be credited. Any other item returned must be returned with postage etc at your cost.
IF IN DOUBT OF THE BEST DELIVERY OPTION TO SELECT PLEASE EMAIL US FOR ADVICE. On items delivered on our own vans we reserve the rights to charge an additional costs where the delivery is out of the way from our routes etc.
For collections these must be done Mon - Friday during store opening hours.