As we manufacture many of our products such as aquariums, vivariums, fibreglass ponds, metal hoods etc we have to build these to order.
For products returned such as filters etc ordered by mistake or wrong size we withhold the rights to charge £10 returns fee from the purchase to cover costs of shipping , time packing etc . These are for items that can be resold and must be intact with the original packaging.
For glass aquariums , cabinets and wooden vivariums of standard sizes all delivery costs will be deducted as well as the same fee for collecting. Less 25% returns charge
For glass aquariums , cabinets and wooden vivariums ordered to special sizes or designs after 24 hrs from placing order when drawings etc for production have been done as well as possibly started production then we can not refund any of the costs paid as materials will be wasted
For fibreglass ponds of standard sizes all delivery costs will be deducted as well as the same fee for collecting. Less 25% returns charge.
For fibreglass ponds ordered to special sizes or designs after 24 hrs from placing order when drawings etc for production have been done as well as possibly started production then we can not refund any of the costs paid as materials will be wasted